Shipping & Returns
At JOMA SOCCER USA, your satisfaction is our priority—from the moment you place your order to the moment it arrives at your door. We’ve designed our shipping and returns process to be as clear, reliable, and flexible as possible, with different options depending on the type of product you order.
Our Shipping Philosophy
Every order matters to us. We treat each shipment as a personal experience—with the mindset:
"If I were the customer, how would I want to feel?" That means transparency, responsiveness, and care throughout the process.
Shipping Categories
We offer three primary shipping methods depending on the product’s origin and level of customization:
1. U.S. Stock Orders
Products that are in stock and ready to ship from our U.S. warehouse:
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Processing Time: Orders are processed and shipped within 2–3 business days.
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Delivery Time: Standard delivery takes 3–7 business days within the 51 U.S. states, excluding Alaska, Puerto Rico, and other remote territories.
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Expedited Shipping: If you need faster delivery, you can either select an expedited option at checkout or contact us directly by email or phone for assistance.
2. Spain Warehouse Orders
Some items ship directly from our main JOMA warehouse in Spain:
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Delivery Time: Shipping from Spain typically takes up to 30 days from the date of your order.
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Please note: This option may take longer due to international shipping logistics, but we are committed to updating you throughout the process.
3. Custom Team Orders
We proudly offer teamwear customization for clubs, schools, and organizations:
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Delivery Time: Shipping time varies depending on product availability and the level of customization.
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If no customization is required, orders are prepared and shipped faster.
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For customized orders, delivery time will be quoted during order confirmation.
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We are always available to help you plan timelines based on your team’s season or event schedule.
Returns & Exchanges
We want you to be completely happy with your purchase. If for any reason you're not satisfied:
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You may return most unused, non-customized items in their original condition within 30 days of delivery.
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Customized items and team orders are generally non-returnable unless there is a manufacturing defect or an error on our part.
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To begin a return or exchange, please contact us at [your email address] with your order number and reason for return. We'll guide you through the process.
If you have any questions about shipping times, returns, or product availability, don’t hesitate to reach out—we’re here to help.
Email: jomasoccerusa@gmail.com
Phone: 818-726-9388
